Fully Managed IT services
Complete IT. Security. Compliance. Handled.
When your entire business depends on technology, you can’t afford systems that break, security gaps, or compliance headaches. Fully Managed IT Services means your entire IT environment (infrastructure, cybersecurity, support, and compliance) is monitored, protected, and continuously improved by a dedicated team of experts.
- 24/7 monitoring
- Predictable SLAs
- Single accountable team
A fully managed engagement consolidates monitoring, helpdesk, patching, security, and vendor coordination behind one operations layer.
0%
First-call resolution rate on managed helpdesk tickets
0%
Average reduction in unplanned downtime in year one
0%
Critical patches deployed inside SLA window
The Problem Most Companies Face
Many organizations reach a point where technology becomes harder to manage than the business itself. Systems grow. Threats grow. Compliance requirements grow. But internal IT teams don't. Companies tell us the same frustrations again and again:
Security threats are increasing but there's no 24/7 monitoring.
Description
Internal IT is overwhelmed keeping systems running.
Compliance requirements like HIPAA or CMMC are confusing and risky.
Vendors promise everything but deliver slow support and generic solutions.
Leadership wants reliability without hiring an entire security department.
What a Fully Managed Engagement Covers
Every domain below is included in a standard managed agreement. Critical items reflect controls that cyber insurers and customer security questionnaires now treat as baseline.
Service Desk and End-User Support
- 24/7 helpdesk staffed by tier-2 and tier-3 engineers, not script readers
- Priority-tiered ticket handling: Critical, High, Medium, and Low
- Self-service portal with ticket history, asset records, and knowledge base
- Remote and on-site dispatch coordinated under one ticket
Infrastructure and Endpoint Operations
- RMM-driven monitoring of servers, endpoints, switches, and firewalls
- Automated patch deployment with rollback procedures and maintenance windows
- Hardware lifecycle planning with refresh forecasts and budget projections
- Configuration baselines documented and enforced across the fleet
Security and Compliance
- EDR, MFA, and email filtering deployed and monitored
- Documented backup and recovery procedures with tested RTO and RPO
- Quarterly vulnerability scanning and remediation tracking
- Evidence and documentation support for HIPAA, CMMC, and other applicable frameworks
Strategy and Vendor Management
- Quarterly business reviews with executive-readable KPIs
- Roadmap aligned to business growth, M&A, and compliance milestones
- Single point of contact for ISP, SaaS, and hardware vendor escalations
- Documented runbooks transferable on offboarding
Cloud & Microsoft 365 Management
- Microsoft 365 tenant management and Entra ID identity policies
- Email security and spam filtering across the collaboration suite
- Cloud backup and disaster recovery for M365 data
UES VP of IT
We were growing fast through acquisitions, and our IT environment couldn't keep up. DataTel helped us consolidate 30 acquired companies onto one unified tenant with one security framework.
How the engagement works
From discovery to ongoing operations
Discovery
Inventory endpoints, servers, SaaS, network, and existing contracts
Onboarding
Deploy agents, document baselines, transfer admin access, train staff
Stabilize
Close gaps in patching, backup, MFA, and monitoring
Operate and improve
24/7 support, quarterly reviews, annual roadmap and budget
Get a Managed IT Proposal
Fully Managed IT Services works best for organizations that: Have 100–1,000 employees, Operate in regulated industries like healthcare or manufacturing, Depend heavily on Microsoft infrastructure, Have remote employees or multiple locations, Need stronger security and compliance without building a large internal IT department.
Request a Consultation